Happy Minds – Happy Customers

Happy Minds – Happy Customers

The Client

A pioneer in the supply-chain and analytics solutions, this organization thrives across business cycles by unleashing the potential of the supply chain. Their solutions and services provide business insights to innovate and build a competitive advantage.

The Opportunity

Are We a True Value Enabler?

A pertinent question the organization wanted the team to ask consistently to continue to enhance their Client Experience.

‘Innovation’ being the theme of the year, the organization wanted to promote customized learning around how does one enhance Customer Experience, Sense Business opportunities, and add value other than being exceptionally good in delivering what is promised.

Our Recommended Approach and Solution

Siksha conceptualized an experiential and customized learning path to help the teams achieve the following capabilities:

  1. Innovation – How to build your unique selling proposition that differentiates you from your competition
  2. Value Enabler – Why and how to consistently add new benefits and experiences to the existing services offered to the clients
  3. Customer Experience – How to enhance customer experience and proactively sense business opportunities

We translated the learning into application by identifying live business projects followed by planning project reviews at periodic intervals

The Achievement

The experiential approach that Siksha adopted has become a mandate for all their consultants in the company. The participants are now implementing the key project initiatives as a trusted business advisor in the client organizations they partner and support.