Evolve your customer service capabilities to achieve optimal Customer Experience delivery
No matter the size of one’s business, excellent customer service needs be at the heart of any business model for it to be successful. In today’s drive for customer centricity, one has to get everyone working together in any Organization to deliver a superior customer experience to all types of customers both internal and external- including potential, new and existing customers.
Siksha’s Service Development Solutions help our clients’ progress towards delivering service experiences that differentiate their brand and create a sustainable competitive advantage.
We continuously leverage latest technology and global trends through our International Alliance to customize industry-relevant Service solutions across levels.
Our Service Catalogue woven with blended learning approach guarantees enhanced customer experience and positive business impact.
Please Note: Workshops/ duration can be further customized to your Organization's requirements to help meet your desired Service deliverables.
Service Development Solutions
|Front Line Service Executives||Service Managers||Service Leaders|
|Creating Raving Fans - Delighting Customers||Building Customer Oriented Culture - Benchmark People, Process and Policies||Customer Centricity - The CX Journey Mapping|
|I-CARE - Managing Customer Complaints and Service Recovery|